Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

The delivery charge is only €4,95 flat within Germany.

Which payment methods are accepted in the Online Shop?

We accept Paypal and Bank transfer and if you choose pick up method, you can pay directly at our shop

How long will delivery take?

Usually it takes max. 48 hours until your order is shipped depending on the method of payment chosen. Orders received by 1 pm and paid by Paypal will be shipped within 24 hours.

How secure is shopping in the Online Shop? Is my data protected?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, and Paypal details cannot be read by any third party .

What exactly happens after ordering?

After ordering, depending on the method of payment chosen, your order would be packed and sent within 48 hours. In case we don’t have all your items in stock , we will notify you either we send the available items or wait and send all items in one pack.

Do I receive an invoice for my order?

Yes, Invoice would be sent immediately after ordering

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